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Privacy Policy

Harmonization with the Personal Data Protection Regulation ( GDPR )

New Privacy Policy, to harmonize with the new EU legal framework for the Protection of Personal Data, Regulation (EU) 2016/679 with effect from May 25, 2018.

Our company, with the distinctive title “DELMARE”, is active in the field of trading household goods through the website  www.delmare.gr .

This privacy policy states the personal data that we process when using the website  www.delmare.gr , the way of using, sharing and protecting this data as well as the way of your communication with DELMARE.

Responsible for the Processing of your Personal Data in relation to this privacy policy is the anonymous company with the distinctive title “DELMARE”.

Your data is only used for the processing purposes for which you have consented by subscribing to our newsletter.

DELMARE requests your submission of certain personal data by:

  1. the creation of an account by you on its website;
  2. making purchases
  3. the request to receive updates on new products, competitions, offers
  4. your communication with our representatives
  5. your participation in competitions
  6. the use of our website

PERSONAL DATA COLLECTED:

Name, e-mail, telephone number, delivery address and billing address, gender, date of birth, login and account details (including username and password), purchase history, personal preferences, list of products for possible future purchase and cookies.

When you use our website, some data is automatically collected by your device or the web browser you use.

This data includes the following:

Cookies, IP addresses, referrer headers, browser and version identification data, as well as web beacons and tags

More information about these practices is included in the  Cookies and Pixel Tags section  of this privacy policy.

REGULATION OF PERSONAL DATA COLLECTED:

When using our website, timely notification is provided and your consent is requested for certain practices. In particular we ask for your consent to use your location and send related notifications. We may obtain this consent through our website or using the usual consents available on your device.

PURPOSE OF USE OF YOUR PERSONAL DATA:

When you use the www.delmare.gr website, we use your personal data in order to provide you with the product you have requested. In particular, if you make a purchase on our website or participate in a promotion, we will use the contact information you give us to contact you about the purchase or promotion. When you contact our agents we will use information about you, such as delivery or payment information or the product you purchased, to help you resolve a problem or answer your questions.

In many cases, in order to use certain elements on our website, you may need to provide DELMARE with additional data or more specific consent to use certain elements in a certain way. For example, in order to share content on social media, you may need to provide your login credentials to your social media accounts.

  • To share information about our products, services and events and for other promotional purposes:

With your consent, we will send you newsletters about DELMARE’s products, services, competitions and other promotional activities. You can revoke the consent you have given us at any time.

If you have already purchased products from DELMARE, we may use the contact information you have provided us to send you promotional updates for other products similar to those you have purchased, where permitted by applicable law, except where you have already requested to no newsletters are sent to you from us. Otherwise, we ask for your consent to send you product promotional information.

  • To operate, improve and maintain our business, products and services:

We may use your personal data for our business. For example, when you make a purchase, we use this information for accounting, auditing and other internal functions. We use personal data about how you use our products and services to improve your user experience, to help you identify technical and service problems, and to administer our website.

  • To protect our or third parties’ rights, property or safety:

We may also use your personal data about how you use our website to prevent or detect fraud, abuse, illegal use and violations of our Terms of Use, as well as to comply with court orders, government requests or current legislation.

  • For general research and analysis purposes:

We use data about how our website is used to better understand consumer behavior and preferences. For example, we may use information about how our website visitors use search and find products to optimize the presentation of products on our website.

  • Other purposes:

We may also use your personal data in other ways and will provide specific notices when we collect the data, obtaining your consent where appropriate.

DISCLAIMER OF YOUR PERSONAL DATA

DELMARE shares your personal data with:

  • Third party service providers that process personal data on behalf of DELMARE, transfers and deliveries, hosting, management and maintenance of our data, distribution of e-mails and sms, research and analysis, management of DELMARE promotions, as well as management of certain services and data. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.
  • Other third parties to the extent necessary for the following purposes: (i) compliance with government request, court order or applicable law, (ii) preventing illegal uses of our Websites and Apps or violations of our Websites and Apps Terms of Use and of our policies, (iii) our own protection against third party claims and (iv) helping to prevent or investigate cases of fraud (e.g. counterfeiting)

We may also transfer personal data we hold about you in the event of a sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, spin-off, dissolution or liquidation).

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA:

  • Encryption & Security:

We use a variety of technical and organizational security measures, including encryption and authentication tools, to keep your personal data secure.

  • International data transfer:

The personal data we collect (or process) as part of our website will be stored in Greece and in other countries within the EU. Some of the data recipients with whom DELMARE shares your personal data may be located in other countries. other than the one in which your personal data was originally collected.

  • Preservation of your personal data:

We retain your personal data for as long as necessary to fulfill the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for a period of ten (10) years otherwise for as long as you wish to have an account with DELMARE. In relation to your personal data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).

YOUR RIGHTS REGARDING YOUR PERSONAL DATA:

You have the right to request the following:

  • access to your personal data
  • electronic copy of your personal data (portability)
  • correcting your personal data if it is incomplete or inaccurate;
  • deletion or restriction of your personal data in certain circumstances provided by applicable law.

These rights are not absolute, as they may e.g. be limited by tax legislation. Where we have obtained your consent to process your personal data, you have the right to withdraw your consent at any time.

If you would like to request a copy of your personal data or exercise any other right, please contact us using our contact details.

Opting Out of Receiving Marketing Communications

If you have a DELMARE account, you may opt out of receiving DELMARE marketing communications by requesting to be removed from our email and sms lists using our contact information.

COOKIES AND PIXELTAGS

DELMARE collects information, which may include personal data, from the web browser you use when you use our website. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include:

  • your IP address
  • your unique cookie identifier, information about your cookies, and information about whether your device has software to access certain items
  • unique device identifier and device type
  • domain, browser type and language
  • operating system and system settings
  • country and time zone
  • previous website visits
  • information about your interaction with our Sites, such as number of clicks, purchases, stated preferences
  • access times and related URLs.

We use cookies to track our customers’ use of our Websites and to understand their preferences. This allows us to provide services to our customers and improve their online experience.

We also use cookies to obtain aggregated data about website traffic and interaction, identify trends and obtain statistics so that we can improve our website.

Soon you will also be able to change your preferences via the ‘Cookie Settings’ page at the bottom of every page.

USE OF THE DELMARE WEBSITE WITH THIRD PARTY PRODUCTS AND SERVICES

If you choose to use your interaction with DELMARE on third-party social media platforms, the data that remains there is governed by the policies applicable on those platforms.

DELMARE may provide links to other (third-party) websites and Apps for your convenience or information. Linked websites and Apps have their own notices or privacy policies, which we strongly recommend you read. To the extent that we do not own or control any linked websites or Apps, we are not responsible for their content, any use of the websites or Apps, or the privacy practices of the websites or Apps.

CHANGES to our Privacy Policy

Applicable laws and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Websites and Apps. If we make material changes to the way we process your personal data, we will send you prior notice or, where required by law, ask for your consent to implement those changes. We strongly recommend that you read our privacy policy and stay informed of our practices regularly. This privacy policy was last modified in May 2018.